Privacy Policy

1. Introduction

SWS IT SOLUTION SDN. BHD. ("SWS IT Solution", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect through swstechno.com (the "Site"), how we use it, and the choices you have. It applies to visitors of the Site and to anyone who contacts us to enquire about a project.

We are based in Batu Pahat, Johor, Malaysia, and this policy is written to be consistent with Malaysia’s Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

Information you provide directly: if you contact us via WhatsApp, phone, or email using the links on this Site, we receive whatever information you choose to share — typically your name, contact details, and a description of your project.

Information collected automatically: our hosting provider (Firebase Hosting) automatically logs standard technical data for every visit, such as IP address, browser type, device type, and pages viewed. We use this only in aggregate, for security and performance monitoring — we do not use it to build individual visitor profiles.

3. Cookies & Third-Party Services

This Site embeds a small number of third-party services that may set cookies or collect data under their own privacy policies:

• Google Fonts — loads typefaces from Google’s servers.
• Google Maps — an embedded map on our Contact section, provided by Google.
• WhatsApp — our "Chat on WhatsApp" links open a conversation on WhatsApp’s platform, governed by WhatsApp’s own privacy policy.

We do not use advertising or analytics cookies on this Site.

4. How We Use Your Information

We use the information you send us solely to respond to your enquiry, prepare a quotation, and, if you engage us, deliver and support the agreed project. We do not sell, rent, or trade your personal information to third parties.

5. Data Sharing & Disclosure

We do not share your personal information with third parties except where necessary to operate our business (e.g. our hosting provider, Firebase/Google Cloud), to comply with the law, or with your consent.

6. Data Retention

We retain enquiry and project-related information for as long as needed to fulfil the purpose it was collected for, or as required by Malaysian law, after which it is securely deleted or anonymized.

7. Your Rights

Under the PDPA, you may request access to, or correction of, the personal data we hold about you, and may withdraw consent to our processing of it, subject to legal or contractual restrictions. To exercise these rights, contact us using the details below.

8. Data Security

We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

This Site is intended for business enquiries and is not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the Site or our practices. The "Last updated" date below reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at hi@swstechno.com or +607 439 5048, or write to us at 23, 1st Floor, Plaza Lian Hoe, Jalan Abu Bakar, 83000 Batu Pahat, Johor, Malaysia.